All ‘Personal Information’ is defined here as any information that identifies or can be used to identify, contact, or locate a person to whom such information pertains.
Because protecting your privacy is important to us, we have implemented this policy so that you fully understand:
The information held by Skylark Lasers.
How the information will be used.
With whom the information will be shared (if anyone).
How to request the information we have collected from you, make amendments to the information, or request the information be deleted.
How to opt out of e-mail updates.
How your information is protected.
Other information about your privacy.
In cases of marketing communications – you will be asked to opt-in to such communications upon receipt of your information.
2. What personal information do we collect/store?
Personal information is collected through voluntary submission of your details in our website forms that are filled out when you request product information or want to contact a member of our team.
These forms are not mandatory when browsing the information on our website. However, to get in touch with us, you will need to submit a form with the minimum information:
Contact email address
This information may also be obtained when you submit your personal information to us at an industry event, social media competitions that you enter, headquarters open days, or via our product distribution partners.
Our secure database stores the contact details and products of interest for those who have expressed interest in our current and future products. We also maintain records of sale that include the delivery addresses of our customers.
All information submitted via our website or by phone or email, is stored securely and retained for as long as necessary to comply with our legal obligations and agreements or until a request for deletion is submitted.
We value opinions and comments from our customers, employees, partners, and social media followers. We will occasionally conduct online surveys to determine how Skylark can improve our website, products, and services. These surveys are entirely optional for all invited participants and data is anonymously aggregated unless otherwise stated in the survey.
Other sources of personal information
You may provide information to us when you phone us, in messages you send to us, for example, via the “contact us” section of our website or by interacting with any of our social media platforms. You may also have registered for, and consented to, receiving marketing communications from industry suppliers and we will have received your information from that platform. Please ensure you read the privacy policies in relation to your digital accounts as we cannot be held responsible for their uses of your personal information.
Non-personally identifiable information
We may also collect aggregated and anonymous information that does not identify an individual - such as the date and time a given type of device/browser visited the website, the web browser used, and the visited page that directed the user to our website. This information is collected and analysed to determine how a user may have been directed to, and how they navigate, our website.
We may also collect information about user activities on the website and other websites for the purpose of generating advertisements according to assumed or stated user interests and preferences. This may result in our ads being displayed on participating websites based on a user’s browsing activity. This is achieved by allowing third-party advertising companies to access cookies, IP addresses, and server logs.
3. How will the information be used?
We may use the information we collect from or about you in the following ways:
To verify your identity.
To carry out our obligations to you during the sales process.
To allow us to contact you for marketing purposes (if you have opted-in to these communications).
To follow up with you after correspondence (live chat, email or phone inquiries).
To provide you with technical assistance in the event you contact us about a technical issue you are experiencing with our website, services, or products.
To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website and better serve you.
To ask for ratings and reviews of our website, services, or products.
For our reasonable business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from various authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, you or others; or (g) to allow us to pursue available remedies or limit the damages that we may sustain.
Retention of your personal information
4. Who will the information be shared with (if anyone)?
We do not sell personal information to other third parties for their marketing purposes and do not intend to do so in the future.
5. Data requests, amendments, and deletions
Requesting your personal information
You always have the right to review the personal information we keep about you, subject to certain legal and contractual restrictions. You can request reasonable access to the information about you that Skylark holds by contacting us at email@example.com.
Updating your information
We shall promptly correct or complete any personal information found to be inaccurate or incomplete. Requests to update or correct personal information can be made by contacting us at firstname.lastname@example.org.
Requesting the deletion of information
If you no longer want to engage with Skylark and use our services, you can ask us to delete or block your personal information from being used again. Whether and the extent to which we can honour such requests will depend upon the nature of our relationship with you and may vary in accordance with applicable law.
Requests to delete and remove personal information can be made by contacting us at email@example.com or by getting in touch with a Skylark Lasers sales and marketing team member.
We place great importance on keeping your personal information safe and secure. We implement appropriate technical and organizational measures/industry standard technology to:
Protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Keep your information accurate and up-to-date. However, you acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors.
International data transfers
The transmission of personal information via the internet is never completely secure. While we make every effort to protect and maintain the confidentiality of the information you submit to us we cannot accept, and hereby expressly disclaim any liability relating to the unauthorized disclosure or interception of any information that you submit.
Additionally, our website may contain links to third-party websites. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties.
9. Contacting us
Sales and Marketing Department
Skylark Lasers Limited
Ratho Park Phase One,
88 Glasgow Rd,
Telephone: 0131 333 2200