Support

Contact our technical team at info@skylarklasers.com and specify your application area. You can also visit the Applications page and select your application area to review our laser models for each application.

All available models are shipped within 12 weeks of purchase. Our average lead time is 4 - 8 weeks.

Yes, all Skylark Lasers systems are supplied under warranty. Please check our Terms and Conditions for details, or contact us directly.

Please refer to our warranty terms and conditions. Excluding the UV range, the warranty covers 12 months or 5000 hours operation.

Yes. There is an on/off key switch on the laser controller.

You can use the key switch on the controller, or start the laser directly from the software (GUI). For further info please refer to your User Manual.

Yes, the interlock is a built-in safety feature of all our lasers.

Optimal operating conditions are between 18 - 30°C.

To maximise laser lifetime, storage temperatures should not be out with 0 - 50°C. Can be up to 95% humidity, non-condensing.

Yes. We provide clamps with our laser which fit to any common bench with 25 mm spacing.

No installation is required. The laser can be set-up manually or this can be performed remotely by a Skylark Lasers engineer.

Please use an external calibrated power meter. The value shown in the optional software (GUI) can be used as an indicator only, it does not show the exact power.

Yes. The lasers are available to be supplied at any power within the specified range. The output power of each unit can then be controlled via an optional, external attenuation unit.

Our recommendation is to maintain a stable temperature and environmental conditions when using and storing the laser. All laser models are supplied with an integrated heatsink that can be easily connected to an external chiller. Ask your local representative for guidance.

The optionally supplied software includes all drivers for a Windows PC. Connection is made from the controller using a standard USB cable. For further info please refer to your User Manual.

We supply a User Manual with all our lasers, covering all modes of operation and maintenance requirements. Training is not required, but our skilled engineers are available for a remote session as needed. Contact your local representative for further support.

Yes. Please contact our service team at support@skylarklasers.com. They will provide all necessary documents to you.

Warranty repairs are processed by us as a priority. After checking the goods upon receipt, we will inform you of the expected repair time.

No. All our lasers are hermetically sealed. There is no requirement to change internal optics. The output window can be cleaned with an appropriate solvent.

Do not unpack the laser. Refer to the Customer Receiving Inspection Sheet sent to you by email for full instructions. Take photographs of the packaging and send these to your local representative. We will arrange a full system check for your laser and ensure good operation under warranty terms.

1. Check mains power is functioning. 2. Then check all connections, and perform a power cycle. 3. Check the laser controller for any displayed messages. 4. Contact your local representative for further guidance.

This is likely caused by contamination or deposit on the optic. It can be resolved by cleaning the window with an appropriate solvent.

Please check that the chiller is operating and water is flowing through the integrated heatsink.

Replace the distilled water in your chiller system, after flushing the chiller and tubes with a new supply of water.

Please check and refill the chiller water reservoir if required. If issue persists, contact your local representative.